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FAQs
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Free UK delivery on all retail orders over £20
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Logging In
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For your own security, we require you to log in to your account to be able to purchase goods. We use your details to be able to contact you regarding your order. We send email newsletters giving product information and details of special offers only to those who have joined our mailing list. We do not pass on any information about our customers to any third parties.
How do I log in?
Returning customers: You may log in at any time using the "log in" button. If you proceed to the checkout before logging in, you will be prompted to do so at that point. You log in using your email address and password.
New customers: You may browse our site without the need to create an account. However, you need to create an account to be able to submit an order. You will be prompted to do this when you go to the checkout. Enter your email address at this point. We will allocate you a password which we will email to you so that you may log into your account in the future You may change your password once logged on. |
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If you have forgotten your password, click on the link below and we will email you with your password.
Forgotton Password
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Product Selection
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There are 2 ways to find products:
1. Click on the appropriate links to browse through the categories. You will be shown up to 12 products per page. You may click "buy" from here to purchase a product (click "buy" multiple times to purchase multiple quantities), or click the product to show more detail and a larger picture.
2. At the top right hand side of the screen is a search facility. You may enter part of a product description, e.g. bag, or the name of a supplier, or a product code. You will be shown the products that match your search request, up to 12 per page. From here you may buy or click a product for more detail and a larger picture. |
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We do not show this information on the website. If you place an order for a product that is out of stock, one of our sales team will contact you. |
Buying
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Yes, Shared Earth uses data encryption preventing unauthorised parties from reading the information that you send and receive. |
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Within the UK:
For orders up to £20 - delivery is £4.11 inc VAT (£3.50 ex VAT)
For orders over £20 - delivery is FREE
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Yes, please contact our sales team for details.
Tel: 01904 670321
Email:
sales@sharedearth.co.uk
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Your goods should arrive within 5-7 working days. Our sales team will contact you if any products are out of stock. |
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We will accept return of goods in a re-saleable condition for credit. They must be well packed for return transit. If you wish to return any goods, please contact our sales team who will give you delivery instructions.
Tel: 01904 670321
Email:
sales@sharedearth.co.uk
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Please notify our sales team of any damaged goods you receive within 7 days of receipt of your invoice.
Tel: 01904 670321
Email:
sales@sharedearth.co.uk
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General
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Fair trade means giving producers a decent price for their work, ensuring that working conditions are safe, with adequate heat, ventilation, etc. avoiding the exploitation of children, women and other oppressed groups and trying to ensure that trade benefits the community as well as the individual. By buying our products, you are participating in this process. |
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We try to ensure that the materials used in our products are sustainable, and most of our paper products are made from recycled or handmade paper. |
About Us |
About Fair Trade |
About our Producers |
 
Shared Earth is a member of
the above organisations
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Shared Earth Ltd. Company number 2988196
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